Payment Policy

At arcadians, we aim to keep the payment process clear and straightforward. This Payment Policy explains the payment method we accept, when payment is processed, and how payment-related issues are handled for orders of our decorative rugs.

Accepted Payment Method

We currently accept PayPal as our payment method. Customers can complete their purchase through PayPal using the payment options available through their PayPal account.

Payment Confirmation

An order is considered successfully placed after the payment has been authorized and confirmed. We may not begin processing an order until payment has been successfully confirmed.
If a payment is declined, cancelled, reversed, or remains unconfirmed, the order may be placed on hold until the payment issue is resolved.

Order Processing After Payment

Once payment has been successfully confirmed, the order enters our standard processing period of 1–2 business days. Our daily order cut-off time is 5:00 PM (GMT-4), Monday through Friday.
Orders placed after the cut-off time may begin processing on the next business day.

Payment Security

Payment transactions are processed through PayPal. Customers may be required to provide information directly to PayPal to complete the payment. arcadians does not ask customers to send payment details, passwords, or other sensitive payment information through email or chat.

Order Cancellation and Payment

Customers may request an order cancellation within 1 day of placing the order. Cancellation requests should be sent to us as soon as possible.
If an order has already entered processing, been prepared for shipment, or been handed over to FedEx, cancellation may no longer be possible. If cancellation is accepted before shipment, any applicable refund will be processed through the original payment method, subject to PayPal’s processing procedures.

Refund

Approved refunds are issued through the applicable original payment method. For eligible returns, refunds are generally processed within 10 business days after the returned decorative rug has been received and the applicable inspection or review has been completed.
Once we issue a refund, the time required for the funds to appear in the customer’s PayPal account may depend on PayPal’s processing procedures.

Contact 

If you have a payment-related question or believe there is an issue with your order payment, contact us using the information below:
Email: support@arcadians.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-4)
Business Address: 307 Valley Dr, Dalton, Georgia 30720, United States