FAQs
What products does arcadians sell?
arcadians sells decorative rugs for customers in the United States.
Where does arcadians ship?
We currently ship only within the United States. We do not currently ship to addresses outside the United States.
What shipping carrier do you use?
We use FedEx for our standard shipments.
How much is shipping?
Our shipping charge is a flat $30 per order. There are no additional standard shipping charges added by arcadians after checkout.
How long does delivery take?
The estimated total delivery time is 6–8 business days. This includes 1–2 business days for order processing and approximately 5–6 business days for transit after the order has been handed over to FedEx.
What is your order cut-off time?
Our order cut-off time is 5:00 PM (GMT-4), Monday through Friday. Orders placed after 5:00 PM or on non-business days may begin processing on the next business day.
How long does order processing take?
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Can my package be delayed?
Yes. The 6–8 business day delivery timeframe is an estimate, not a guaranteed delivery date. Delays may occur due to carrier issues, severe weather, transportation disruptions, incorrect address information, or other circumstances outside our control.
What should I do if my package is delayed?
First, check your FedEx tracking information for the latest shipment status. If the package appears significantly delayed or there is a delivery issue, contact us at support@arcadians.shop so we can review the available shipping information and assist you.
Can I cancel my order?
You may request an order cancellation within 1 day of placing the order. Contact us as soon as possible. Once an order has entered processing, been prepared for shipment, or been handed over to FedEx, cancellation may no longer be possible.
What payment method do you accept?
We currently accept PayPal as our payment method.
Can I return a decorative rug?
Yes. Eligible decorative rugs may be returned within 28 days of delivery, subject to the conditions in our Returns & Refund Policy.
Do you accept returns for non-defective rugs?
Yes. Eligible non-defective decorative rugs may be returned within the 28-day return period. The customer is responsible for the applicable return shipping cost and return label for a non-defective return.
What if my rug arrives damaged or defective?
Contact us with your order information and clear photographs showing the rug and the issue. We may request additional information or photographs to review the claim. If the issue is confirmed to be our responsibility, the applicable return-label cost will be covered by arcadians.
What if I receive the wrong rug?
Contact us as soon as possible and provide your order number and clear photographs of the product received. If we confirm that the wrong rug was sent due to an error on our part, arcadians will cover the applicable return-label cost.
Do you offer direct exchanges?
No. Direct exchanges are not accepted. If you want a different decorative rug, you may return the eligible original product according to our Returns & Refund Policy and place a new order separately.
Who pays for return shipping?
For a non-defective return, the customer is responsible for the return shipping cost and return label.
If the return is required because arcadians sent the wrong rug or the product was damaged before delivery due to an issue attributable to us, arcadians will cover the applicable return-label cost.
Is there a restocking fee?
No. The restocking fee is $0 for eligible returns.
How long does it take to receive a refund?
Once an eligible return has been received and the applicable review or inspection has been completed, approved refunds are generally processed within 10 business days.
The time for the refund to appear in the customer’s PayPal account may also depend on PayPal’s processing procedures.
What if my refund is delayed?
If your refund has been approved but has not appeared within the expected timeframe, first check your PayPal account and allow for any additional payment-provider processing time. If the refund still does not appear, contact support@arcadians.shop with your order information so we can review the refund status.
Do I need to provide photos for a return?
Photos are particularly important when reporting a damaged, defective, or incorrect rug. Clear photographs help us understand and verify the reported issue. We may request photographs or other reasonable information before or during the return review.
Can I repair or clean the rug before returning it?
If you are reporting a defect or damage, do not repair, alter, clean, or otherwise modify the rug before contacting us. Changes to the product may affect our ability to assess the reported issue.
What information should I provide when contacting arcadians?
For order-related questions, provide your order number and the email address used for the purchase. For damaged, defective, or incorrect products, also provide clear photographs and a description of the issue.
How can I contact arcadians?
Email: support@arcadians.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-4)
Business Address: 307 Valley Dr, Dalton, Georgia 30720, United States