Terms and Conditions
These Terms and Conditions govern your use of the arcadians website and the purchase of decorative rugs from our store. By accessing our website or placing an order, you agree to follow these terms. Please review them carefully before completing a purchase.
About arcadians
arcadians sells decorative rugs to customers within the United States only. Product information, pricing, availability, shipping details, returns, refunds, and other applicable terms are provided on our website and in our store policies.
Product Information
We make reasonable efforts to display product information accurately, including product descriptions, images, sizes, colors, and other available details. However, colors may appear slightly different depending on the customer’s screen or device settings.
Customers should review the available product information carefully before placing an order. If you have a question about a decorative rug before purchasing, you can contact our support team for assistance.
Orders and Payment
Orders are placed through our website and payment is accepted through PayPal.
An order is considered successfully placed after payment has been successfully authorized and confirmed. If payment cannot be confirmed, the order may be placed on hold or may not be processed.
arcadians reserves the right to review an order when necessary, including where there is an apparent payment issue, incorrect order information, or another issue that prevents the order from being properly fulfilled.
Order Cancellation
Customers may request cancellation within 1 day of placing an order.
Cancellation requests should be submitted as soon as possible. Once an order has entered processing, been prepared for shipment, or been handed over to FedEx, cancellation may no longer be possible.
If a cancellation is accepted before shipment, any applicable refund will be processed through the original payment method, subject to PayPal’s processing procedures.
Shipping
arcadians ships only within the United States using FedEx.
The standard shipping charge is a $30 flat rate, with no additional shipping charges added by arcadians for standard shipping.
Orders are generally processed within 1–2 business days. The estimated FedEx transit time is 5–6 business days, resulting in an estimated total delivery timeframe of 6–8 business days.
Our order cut-off time is 5:00 PM (GMT-4), Monday through Friday. Orders placed after the cut-off time or on non-business days may begin processing on the next business day.
The stated delivery timeframe is an estimate and is not a guaranteed delivery date. Carrier delays, severe weather, transportation disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.
Returns and Refund
Eligible decorative rugs may be returned within 28 days of delivery, subject to the conditions described in our Returns & Refund Policy.
Both defective and non-defective rugs may be eligible for return. Returned products may be inspected before a refund is approved.
Customers are responsible for the return shipping label for non-defective returns. If the wrong rug was sent or the product was damaged before delivery due to an issue attributable to arcadians, we will cover the applicable return-label cost.
Direct exchanges are not accepted. Customers who want a different decorative rug may return an eligible product and place a new order separately.
There is no restocking fee ($0) for eligible returns. Approved refunds are generally processed within 10 business days after the returned product has been received and the applicable review has been completed.
Damaged, Defective, or Incorrect Products
If a decorative rug arrives damaged, defective, or different from the product ordered, customers should contact us with their order information and clear photographs showing the product and the issue.
We may request additional information or photographs to properly assess the situation. Returned products may also be inspected to determine the condition and reason for the return.
Customers should not repair, alter, clean, or otherwise modify a product before contacting us about a reported issue, as this may affect the return assessment.
Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping and contact information
- Reviewing product details before ordering
- Providing accurate information when submitting a return or refund request
- Contacting arcadians within the applicable return or cancellation period
- Providing photographs or other reasonable proof when requested for a product issue
- Following the return instructions provided by arcadians
Website Use
Customers may use the arcadians website for lawful purposes and in accordance with these Terms and Conditions.
Customers must not intentionally interfere with the operation or security of the website, attempt unauthorized access, misuse website content, or use the website for unlawful activities.
Intellectual Property
Website content, including text, product descriptions, photographs, graphics, logos, and other materials, may belong to arcadians or its respective content providers. Such content may not be copied, reproduced, modified, or used commercially without appropriate authorization.
Third-Party Services
arcadians may use third-party services to support payment processing, shipping, website functionality, and other store operations. These services may have their own terms and policies.
Payment processing is provided through PayPal, and shipping services are provided through FedEx. Customers may also be subject to the applicable terms of those third-party providers when using their services.
Limitation of Responsibility
arcadians will make reasonable efforts to process and fulfill orders according to the information provided on our website and applicable store policies. However, certain circumstances outside our reasonable control, including carrier disruptions, severe weather, transportation problems, technical issues, or other unforeseen events, may affect order processing or delivery.
Nothing in these Terms and Conditions is intended to remove or limit any rights or protections that customers are entitled to under applicable law.
Changes to These Terms
arcadians may update these Terms and Conditions when necessary to reflect changes to our business, services, policies, or applicable requirements. The updated version will be posted on our website with the revised information.
Customers should review the Terms and Conditions before making a purchase.
Contact Information
For questions regarding these Terms and Conditions, orders, products, returns, refunds, or other store-related matters, contact us using the information below:
Email: support@arcadians.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-4)
Business Address: 307 Valley Dr, Dalton, Georgia 30720, United States