Privacy Policy

At arcadians, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order for a decorative rug, contact us, or use our services, and how that information may be used.

Information We May Collect

When you use our website or place an order, we may collect information needed to provide our services, such as:

Name and contact information
Billing and shipping address
Email address
Order and purchase information
Information provided when you contact our support team
Information related to returns, refunds, or order issues
Website usage information that may be collected through cookies or similar technologies
We only request information that is reasonably necessary to operate our store, process orders, provide customer support, and handle related requests.

How We Use Your Information

Information collected through our website may be used to:

Process and manage your decorative rug orders
Confirm payments and order details
Arrange shipping and delivery through our shipping carrier
Provide order-related updates and customer support
Process eligible returns and refunds
Respond to questions, requests, and complaints
Maintain and improve the operation of our website
Prevent or investigate potentially unauthorized or fraudulent activity
We do not use customer information for purposes unrelated to our store operations unless permitted or required by applicable law.

Payment Information

Payments are processed through PayPal. Payment information may be handled directly by PayPal according to its own privacy practices and policies. Customers should review PayPal’s privacy information to understand how PayPal handles payment-related data.
arcadians does not ask customers to provide passwords, payment account passwords, or other sensitive payment credentials through email or chat.

Shipping and Order Information

To fulfill an order, certain information may need to be used to arrange delivery, including the customer’s name, shipping address, contact details, and order information. This information may be shared with the shipping carrier, such as FedEx, when necessary to deliver the order.

Customer Support

If you contact us by email or through our 24/7 chat support, we may retain the information you provide so that we can respond to your request, review an order issue, assist with a return or refund, or maintain a record of customer service communications.
If you report a damaged, defective, or incorrect decorative rug, you may be asked to provide photographs or other information needed to review the issue.

Cookies and Website Technologies

Our website may use cookies or similar technologies to support basic website functionality, remember certain preferences, understand website usage, and improve the customer experience.
Depending on the technologies used on the website, some information may be collected automatically when you browse the site, such as browser type, device information, general usage information, and pages visited.

Information Sharing

arcadians may share information with service providers when reasonably necessary to operate the store and provide services. This may include payment providers, shipping carriers, website or technical service providers, and other service providers supporting our business operations.
We do not sell customer personal information as part of the normal operation of our store.
Information may also be disclosed when required to comply with applicable laws, legal processes, or valid governmental requests.

Information Security

We take reasonable measures to protect the information handled through our store. However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should avoid sending passwords or sensitive payment credentials through email or chat.

Data Retention

We may retain customer and order information for as long as reasonably necessary to provide services, maintain business and transaction records, handle returns or refunds, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
The specific retention period may vary depending on the type of information and the reason it is retained.

Third-Party Services

Our website may use third-party services to support payments, shipping, website functionality, analytics, or other store operations. These third parties may process information according to their own privacy policies and terms.
Customers should review the privacy policies of relevant third-party services when applicable.

Your Privacy Questions and Requests

If you have questions about how your information is handled or want to contact us regarding a privacy-related concern, please use the contact information below:
Email: support@arcadians.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT-4)
Business Address: 307 Valley Dr, Dalton, Georgia 30720, United States